At Ultraconnectthink, we develop mobile platform games and take your privacy seriously. This policy explains how we collect, use, and protect your information when you interact with our services, visit our website, or play our games. We've written this in plain language because legal documents shouldn't require a law degree to understand.

Information We Collect

We collect different types of information depending on how you interact with us. Some information you give us directly, while other data is collected automatically when you use our games or website.

Information You Provide

• Contact details when you reach out to us through forms or email
• Account information if you create a profile for game features
• Payment information when purchasing in-game items or services
• Feedback, bug reports, or support requests you send us
• Competition or survey responses if you choose to participate

Information Collected Automatically

• Device information including model, operating system, and unique identifiers
• Game usage data like session length, levels completed, and feature interactions
• Technical data such as IP address, browser type, and connection information
• Performance metrics that help us fix bugs and improve game stability
• Analytics about how you navigate our website and interact with content

How We Use Your Information

We use the information we collect to provide better gaming experiences and keep our services running smoothly. Here's what that actually means in practice:

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Data Protection Act, we process your data based on several legal grounds. We obtain your consent for marketing communications and optional features. We also process data when necessary to fulfill our contract with you—like when you purchase in-game items. Sometimes we have legitimate business interests, such as preventing fraud or improving our games, but we balance these against your privacy rights.

Information Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with certain parties to keep our business running:

Service Providers

We work with companies that help us operate our games and website. This includes cloud hosting providers, payment processors, analytics services, and customer support tools. These companies only access the information they need to do their job and are contractually required to protect your data.

Business Transfers

If Ultraconnectthink is acquired by or merges with another company, your information may transfer to the new owners. We'll notify you before this happens and explain any changes to how your data is handled.

Legal Requirements

We may disclose information when required by Taiwan law, legal process, or government requests. We'll also share data if necessary to prevent fraud, protect our rights, or ensure user safety.

Data Security Measures

We protect your information using industry-standard security practices. Our systems use encryption for data transmission and storage. We restrict employee access to personal data based on job requirements. Regular security audits help us identify and fix vulnerabilities. We also monitor our systems for suspicious activity and unauthorized access attempts.

That said, no system is 100% secure. We do our best to protect your data, but we can't guarantee absolute security. You can help by using strong passwords and keeping your account credentials confidential.

Data Retention and Deletion

We keep your information only as long as we need it for the purposes described in this policy. Here's what happens to different types of data:

• Account data remains active while you use our services and for a reasonable period after you stop
• Game progress and purchases are retained to maintain your game experience
• Support communications are kept for three years to track issue resolution
• Analytics data is typically aggregated and anonymized after six months
• Legal or financial records are retained according to Taiwan regulatory requirements

When you request deletion of your account, we remove or anonymize your personal information within 30 days. Some data may be retained longer if required by law or for legitimate business purposes like fraud prevention.

Your Privacy Rights

Under Taiwan law, you have several rights regarding your personal data. These aren't just theoretical—we've built systems to actually honor these requests.

1. Request access to the personal information we hold about you
2. Ask us to correct inaccurate or incomplete data
3. Request deletion of your personal information with certain exceptions
4. Object to or restrict certain types of data processing
5. Withdraw consent for data processing where we rely on consent
6. Request a copy of your data in a portable format
7. Lodge a complaint with Taiwan's data protection authority

To exercise these rights, contact us at [email protected]. We'll respond within 15 days and work with you to fulfill your request. Some requests may take longer if they're complex, but we'll keep you informed.

Children's Privacy

Our games are designed for general audiences, but we take extra care when it comes to younger players. We don't knowingly collect personal information from children under 12 without parental consent. If you're a parent and discover that your child has provided us with personal information, please contact us and we'll delete it promptly.

For users between 12 and 18, we encourage parents to be involved in their online activities. Some game features may be restricted for younger users to protect their privacy and safety.

International Data Transfers

While Ultraconnectthink is based in Taiwan, some of our service providers operate in other countries. This means your data might be processed outside Taiwan. When we transfer data internationally, we use appropriate safeguards like standard contractual clauses to ensure your information remains protected according to Taiwan standards.

We carefully vet our international partners and require them to maintain strong data protection practices regardless of where they're located.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how people use our site. Essential cookies keep the site functional. Analytics cookies help us improve navigation and content. Performance cookies let us test new features and measure game stability.

You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect how our website or games function. Our mobile games may use similar technologies like device identifiers for analytics and personalization.

Marketing Communications

We'll occasionally send you information about new games, updates, or special offers if you've opted in. You can unsubscribe anytime by clicking the link in our emails or adjusting your account preferences. Even if you opt out of marketing emails, we'll still send important service-related messages about your account or purchases.

Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or an in-game announcement. The "Last updated" date at the top shows when the current version took effect.

We encourage you to review this policy periodically. Continuing to use our services after changes take effect means you accept the updated policy.